My Book won't connect to my computer; just sleeps

WD External Drives External Drives for PC
1

I purchased my WD Book quite a few years ago, and worked great when I first had it.
But now when I plug it into any computer, the computer doesn’t recognize it and it just goes to sleep.
I have the WD smartware, and my book doesn’t show up on that at all.

I need to know if this is fixable, or if I’m able to get my data off of it?

Thank you in advance for any help, muchly appreciated.

2

Did you replace the USB cable? Did you try other computers? It could also be a power issue. If so, WD Support is able to replace your unit’s power adapter if available.

3

Ive used different cables. Tried different computers.
None of the computers even recognize it’s there.

4

Hello. I have exactly the same problem. My Book fires up , but doesn’t show up on IE. It then eventually goes to sleep. Tried it on different computers. Still no joy. We can’t be alone!! Any suggestions will be gladly received.