I am posting here as a last resort. I purchased a WD My Book Studio 3 TB external hard drive from Dell along with a brand new Alienware X51 desk top computer running windows 7.
The first WD drive I received would not power up at all. Dell exchanged it and I received the new drive today.
Upon installation the drive is detected by my machine and drivers successfully installed. However the drive is not visible in my computer or disc management. I am unable to transfer any data to the external drive.
The drive is visible in device manager.
Is there anything I can do with the drive not visible in disc management? Is something in alienrespawn blocking it? Is it mapped to a bad path? Is it a windows 7 issue? I spent the day researchingt this issue and could not find an answer.
I just want it to work. Any advice?
I am not going to exchange it again, I will just return and get a different product.
The drive has the same problem when connected to another alienware computer.
My Passport external hard drive works fine on this computer.