My Book Studio 1TB Problem


I’ve just purchased a 1TB My Book Studio external HDD. I’ve installed the latest software and the lastest firmware. Its connected to my iMac via the firewire cable. I’ve set a password the on HDD. When I turn my iMac on. I click on the black WD icon on the bar at the top of the screen and select to unlock the drive. When I do this nothing happens. I then go to my Applications folder on the dock and open WD Smartware. I can unlock the drive via this. Why can’t I unlock the drive from the WD icon at the top of the screen? Any help would be appreciated.

Many Thanks


Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support

Take a look at page 32 in the user manual and you will see there are 2 ways to lock and unlock your drive