My Book not accessible after Removal of Password

WD External Drives External Drives for PC
1

Hi,

I have setup password on my MYBOOK External Harddrive using WD Secruity App earlier, and the drive was working fine on my Windows 11 Pro notebook. Recently, I decided to remove the password using the same WD Secruity App. Upon removing the password, the harddrive was not accesible anymore,

When I clicked on the drive in File Explorer, I was prompted to format my hard drive. In the Disk Management, was showing the harddrive with File System as RAW.

Cab anyone here, able to advise on how to rectify this issue? Thanks in advance.

2

Hi @eddit,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask