I recently bought two WD MBL 2 tb drives for friends back up needs. For the first one I did the firmware update immediately and then got an error code when I registered the unit (although it went through), Also the full diagnostic test locked at 10%. Emailed support and they told me to reset the unit and try again. Didin’t bother.
I tried to register the second unit without the firmware upgrade, got an error code, and once again, the full diagnostic test locks at 10%.
I’ve had one of these for a couple of years and it works fine, so I’m disappointed that these two are problematic out of the box. Any suggestions to get the full diagnostic to run, and is the latest firmware update stable enough to install on the second unit?