WD Mybook live 2tb is useless and not fit for purpose - dont buy one - they are a rip off - even if you return it you will end up getting a refurbised unit - not a new one or like for like.
Under no circumstances upgrade the firmware - they are not testing the upgrades correctly - read some of the forums - they are taking the consumer for a ride - an expensive ride at that !
Try contacting support - what a joke - they have not got a clue about customer support .