Ok after the weekend and the past two week days I’m trying to talk myself out of throwing this thing out the window. Setup was easy no issues. I’ve configured the drive as I want it, no issues. I’ve updated firmware twice (current as of yesterday) and no issues. HOWEVER, this drive will intermittently lose connection and the only fix is to pull the power and reboot it. I haven’t been able to do a single backup without it dying in the middle. I haven’t been able to run a full diagnostic check without it dying in the middle. After the reboot I can transfer files and it works exactly as expected, but it has not been on and functioning for more than a couple of hours at a time before it’s inaccessible.
I have a network drive mapped on my PC, but UNC paths also do not work when the problem happens. Accessing via IP to get to the web interface or anything else also does not work.
I’ve tried disabling the sleep mode but that did nothing to curtail the issue.
I have multiple other devices networked and nothing else drops connection. Only the My Book requires a restart multiple times in a day. I’m using DHCP with a static assigned IP table for all devices.
Windows 7 Professional (64 bit)
Linksys-Cisco E4200 Router
Netgear 8-port Gigabit Switch
Onkyo TX-NR809 AVR
Pace RNG200N DVR
Western Digital 1TB DVR Expander
Western Digital My Book Live 3 TB
The only devices running through the switch are the TV and the AVR. Everything else is straight to the router.
So far this drive is completely unacceptable. I’m at my wits end and need talking off the ledge. I love the space and the setup went perfectly fine, but it does me absolutely no good if it constantly needs power cycled. HELP!