My Book Live 2 TB Errors

Help needed…

I bought a brand new My Book Live… encountered few errors…

I have emailed WD support few days ago, no reply so far. 

Error 35550, 33166, 32102, 32034.

Please help!  

http://community.wdc.com/t5/My-Book-Live/GUIDE-Fix-Dashboard-Errors-3xxxx/m-p/513954