My Book Factory Reset

WD External Drives External Drives for PC
1

I have performed a Drive Erase on my WD My Book - purchased in 2013. I am trying to follow the directions given for restoring the factory image. However, I follow the directions given and I get the error “application not started from drive.” Could someone here please provide some more guidance?

Thank you

2

Hello, unfortunately I have not done this, lets see if another user can provide some information.

3

Bump on this thread - any comments from other users?

4

Same issue, same question.
Have been in contact with WD Support, cannot get the rep to correctly understand the question.

5

Copy the software to the drive , open WD Smartware on PC, it should work as intended.
Looks like a case of bad directions.