Helo everyone, I got this situation!! A week ago I bought a new laptop and a 6 Tb My book external drive. When I tested it with my new laptop, it all works fine. I did tried to save some files with that new external drive.
The problem arose when I tried to connect the new 6 Tb external drive into my old laptop. It did not appear on “this computer” although when you do safety remove it , you can see the My book in that section. I tried to access “DISK MANAGEMENT SECTION with my old laptop ,” the external drive name is there but it is UNALLOCATED and with the color black instead of the blue one . I tried to check the usb port with my old laptop and it is not defective and works with my other external drive. Also the cords is working with other device.
Again, I tried to connect it with my new laptop, it will appear in "this computer " and all perfectly works fine. I did try to format it from exfat to NFTS, After that, I connected again it to my old laptop and still it did not work. In the disk management section, it all in desame situation, Unallocated and cannot access the 6 Tb l My book external drive.
Both the new (ASUS)and old laptop (LENOVO) are Windows. Both USB PORT and cords were tested with other external drives are working fine.
I’m not really good in troubleshooting so please I need some help and advice to resolve this problem.
