I have made a few posts about my Book Essentials not working but have not had any feedback on how to remedy it.
The issues are:
–Can’t update firmware and software as per instructions on the WD website
–More importantly, after the initial set up and backup of my files, the “backup” on my My Book Essentials (750Gb HDD–model WDBAAF7500BK-NESN) does not work…although my computer recognizes the ext HDD.
I have a HP PC, 32 bit with Windows Vista and a quad processor along with a Security suite.
Can anyone at WD respond as to how I get this software and backup to work again? There have been no backups since the end of May 2010.
Looking forward to hearing what to do with this ext HD. Thanks so much.