My Book Essential Showing Unknow

Hi,

I am able to see the disk in Disk Management where it is showing as Unknow (Not initialized). When I am initializing it, it is giving error “the request failed due to a fatal device hardware error”.

Is my Hard drive gone and cannot be repaired?

Regards,
Tech2Blog

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/6226

1 Like

Thanks for the link.

I did the “Extended Test” and the result is showing capacity as 0.00 GB. What should I do now?

Test Option: EXTENDED TEST 
Model Number: WD My Book 1140 
Unit Serial Number: WCAZAXXXXXXX 
Firmware Number: 1003 
Capacity: 0.00 GB 
SMART Status: Not Available 
Test Result: PASS 
Test Time: 11:43:24, October 12, 2020 

Regards,

I also tried to use the ERASE option and I am getting an error: “Delete Partitions error!”