My Book Essential not working after a full Windows 7 reload

WD External Drives External Drives for PC
1

After a full Windows 7 64 bit reload windows will not talk to the drive. It knows that it is there, but nothing after that. I worked just fine prior to the reload…Been playing with this for a week now any ideas out there?

2

Hi firstfman,

You can try the steps given in the below mentioned link to troubleshoot for the issue.

https://support.wdc.com/knowledgebase/answer.aspx?ID=14104