I have been Using my MY Book Essential 2G for months w/o a problem. Recently I installed a new 256G SSD as my primary boot drive, keeping most of my files on two internal HDs. I reinstalled the SmartWare on my new “C” drive and connected the external My Book w/o too much trouble, but had to reformat the entire My Book.
I completed my first back up of the “C” drive (new 256G SSD) and all went well.
I then tried to back-up the “E” drive (previous C Drive) but only 16 files were backed up. All remaining files (the majority of what I need backed up) could not be backed up (yellow). The “View Files” indicated that all these files were inaccessible (“Access Denied”)!
I am the administrator on my computer and run WD SmartWare as an administrator just in case.
I have full access to this drive and all the files in it. But all the files on this drive remain yellow in the SmartWare.
Just to test further, I backed up the other internal HD (“F” drive) and it did fine.
I have searched the Knowledge Base, but found no help there.
Anyone have any idea what the problem is with SmartWare accessing my “E” drive??
Tks in advance for any assistance.