I have a new 2 TB drive. There is apparently a firmware update for this drive, according to the update utility I ran after installing SmartWare. This update was downloaded, but it will not complete the installation. I get the error message:
The specified drive is in use. Please click exit and then close all other applications and run the wd firmware updater again.
Well, I have met all of the conditions listed to allow the update. Everything has been removed and turned off. After checking this forum, I also took the additional step of uninstalling SmartWare. It still won’t work.
One post on the forum suggests that if I already have the newest firmware, then the update won’t run. So - how do I check to see what firmware version I have now? I’ve spent too long going in circles on WD’s site looking for the answer. Thanks.