My Book Essential External HD 2 TB USB 3.0+2.0 lock up laptop

WD External Drives External Drives for PC
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My Book Essential External HD 2 TB USB 3.0+2.0 lock up laptop.

It set up ok on installation and backed up all my files, but only after restarting several times. I locks up the laptop requiring a restart by switching off each time ( Not good practice)

I am running Vista Home Premium

I have tried to run Retrieve but get so far and then it locks up. ,

Is there a compatibility issue with Windows Vista and this drive software.

Help appreciated

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Hi there, what do you mean with “locking up” the computer? You mean the computer won’t fully boot or you mean it freezes -after- fully loading Windows?

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Thanks for replying, Acer Aspire with Vista  runs ok and opens WD smartware programme to backup retrieve etc all OK . but after a few miutes the whole system locks. ie keyboard , mouse is not working. only way is to reboot after switching off the mains power. Then it goes through the checkdisk procedure before rebooting back to windows. 

I have found that if I remove the WD WD smartware programme and only use the wd drive I can use the external HD to just drag and drop files without any problems. Therefore ?? WD smartware conflict with Vista somehow. Thanks

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What are you using for your AV? Some of them can cause problems strange. I had trouble with AVG in the past. It had some kind of bug that froze my PC every time it contacted a stand alone version of SP2 for XP. I dumped it and never went back.

Joe

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And adding to what Joe just wrote, Roxio and Sonic DLA (And most DLA programs) are known to conflict with Smartware.

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I am using Microsoft Security Essentials loaded by Microsoft support last week. Removed AVG as it conflicted with IE9. Gone back to IE7.Â