My book essential EDD appears as CD drive


i have a WD my book essential 1 TB external hdd. Today when i connected it to my windows 11 laptop, it appears as a cd drive. when i double click on it, it says “Please insert a disk into CD Drive (z:)”.

I have a lot of personal stuff on this drive and no other backup. How can i access the contents? It is password protected and I know the password.

I read a lot and viewed a lot of content available online regarding the error and it has not helped me. Please help me sort this. Thank you.

Hi @sudhir.sukumar,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting: