My Book Essential Crashed

For the last few days I have been trying to get my PC to recognize my MyBook Essential external drive and today I get the computer to see it but it’s empty and not accessible.

Is there a way to recover the data? It’s a 1TB model but not near full.

Hello RayCornett,

You should contact WD support for assistance, refer the link below for details.

https://support.wdc.com/support/case.aspx/