I recently purchased a Startech USB 3.0 Expresscard for my laptop, which I installed and which is recognised as a USB 3.0 device in Windows 7 64-bit Device Manager.
I have now purchased a WD My Book Essential 2TB USB 2.0 & 3.0 drive for back-up of my laptop.
The My Book will only connect to the laptop via USB 2.0 - not via USB 3.0.
I have tried several times to update the My Book’s firmware (connected via USB 2.0) to see if that would help, by downloading WDFirmwareupdater.exe and trying to run it, but every time I try to run the update I get an error message:
“The application has encountered an unexpected error and is now exiting”.
… and needless to say the update does not work. I have disabled anti-virus on the laptop each time I try to run the updater and there are no other applications running that might interfere with it.