Trying to update firmware on my new My Book Essential but it won’t install the update as it keeps telling me the drive is in use, when it is not. I have closed all open programs, temporarily disabled anti-virus software as recommended, etc. but it still won’t let me do it! Any suggestions??
(This is a brand new drive that I just hooked up yesterday, but noticed it was taking over my PC’s performance. I saw that the update was available that might solve this issue so that’s why I wanted to update the firmware.)