Ok i’m freaking out! My Book was working fine the other day and I go to access some pictures and it will not respond. I can open the folder and it shows the subfolders and data on home page but when you try and access anything, it freezes and then doesn’t respond. This has all my photos for the past 10 years on it, please help!
Try some basic troubleshooting:
1- Connect the power adapter to the wall directly.
2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub).
3- Make sure you hear the connection sound windows makes when recognizes a USB device.
4- Go to "Disk Management” to verify if the drive shows up there.
If the drive shows up in disk management but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. Please note that formatting the drive will delete all data stored on it.
If you need to recover the data then you can try a data recovery software before formatting the drive.
You may try this solution that helped me before: WD hard drive file recovery