My Book Essential 2.0/3.0 loads up, but does not show up

My external says it has installed correctly, but whenever I plug it in my either drives become unresponsive.  If I try to use the “safely remove hardware” it says the drive is in use and cannot be stopped.  Also the dive icon does not show up.  Finally when I do unplug the drive from the USB port the drive shows up for a second and then disappears.

I am operating on window Vista.  The drive works perfectly on my desktop.  The problem is with my laptop.


Hi there!

What OS is your desktop? If the problem is the laptop then what if try to reinstall the drivers and format it (To clean it)?

The Desktop is Windows XP