My Book Essential 1TB - WD SmartWare


#1

I have recently bought a 1TB My Book and when I coinnected it up I installed the WD SMartWare (which now always shows in My Computer as a separate “CD Drive”!  Is this software needed - I assumed it was to run the machine?  Every time I start up my computer I get an error message referring to WD SmartWare and needing to close - do I want to send a report to Microsoft.  If I click yes the computer freezes.  Can I get rid of this apparently useless software or should I send the whole drive back to the retailer on the basis that perhaps there is something wrong with it?  Any ideas?


#2

Many people are posting BAD reviews of this product on other websites. So much so that WD has provided a software download (two actually, one for the firmware, one for the software) that will "turn off " the Virtual CD.

I followed a link from some other user forum, but I seem to have lost it.  

I’ll dig around here on the WD site and try to post it for you and others. 

You don’t have to use WD “Smartware” (such a misnomer!). You can use your choice of backup software.


#3

This is the link to the “updates”:

http://www.wdc.com/wdproducts/updates/?family=wdsmartwareutilities