My Book Error message Code 10 cannot start

[Twiddy]

Tried and reported succesful update to firmware.

Followed instruction disconnected drive and rebooted PC. Plugged in My Book. Now it is recognised as a device but I cannot access it. Tried windows troubleshooter and updated ses driver, still no joy. USB3 interface on Dell computer is being used.

Any ideas please

[Trancer]

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

[Twiddy]

 OK thanks, will do, but first I will try the drive in another computer, in an attempt to isolate the problem.