I need some help please! I’m running very low on memory on my laptop, so this morning I tried backing up some files through My Book Elite, but WD SmartWare didn’t want to open. It came with the message
“The application has encountered an unexpected error and is now exiting.”
It seems that this is a rather common problem, and I’ve read that I’d need to uninstall then reinstall it. So I go to programs and features to uninstall, and there are THREE WD softwares?
WD SmartWare ver 1.5.1
WD SMartWare ver 220.127.116.11
WD Software Upgrader ver 1.5.1
#2 was successful in uninstalling. When trying to uninstall, #1 gave an error message of
“The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.”
When trying to uninstall #3, windows installer popped up saying
“The feature you are trying to use is on a network resource that is unavailable. Find an alternate path yadda yadda to the installation package ‘WD Software Upgrader.msi’ in the box below.”
I browse for the correct .msi, find it, but then it still says that it’s not the correct thing to uninstall the Upgrader…? What’s going on? How can I uninstall those two other programs and be able to use SmartWare to backup my files?