I need some help as I am having difficulties in contacting the help desk either by raising a case or on the phone.
I recently bought the product and I have the following challenges:
1/ The software does not seem to automatically load when I log in every day - which means I have to manually open the software up every day - this defeats the purpose of continuous backup function (without the user intervention)
Question: how can the software start the backup automatically without the user intervention right after login?
2/ I ran out of disk space.
a/ Can I manually delete the files (as I cannot see a way to delete the files through the backup/restore software
b/ Can I upgrade by swapping the internal harddrives with larger hard drives without affecting the warranty validity and/or compromise the product technically?