Hi all,
I recently got a 16TB my book duo. I already have an older 8TB model which I have encrypted, so I know how they work.
When I first booted up, the new duo was recognised as a new drive. I installed WD apps and set it to mirrored. All was good, I copied a folder to it & everything worked. Then I setup the password on it to test it. After a reboot, there was a CD drive. I am familiar with the old version, so I know that I open it & run the unlock program. But when I tried to double click the drive it says “Please insert a disc into CD drive”. This is not how it should work. The icon is the default windows CD drive, not the WD icon.
I have tried changing the drive letter but that didn’t work. The WD software doesn’t recognise the drive & says “please attach a drive”. I have tried removing usb devices from the device manager & the WD ses driver. I tried using different USB ports. None of those things work. Please help.
In disk management, the large disk (~8TB as it’s mirrored) is there but unallocated (as it should be before it is unlocked). The “CD drive” (i.e. the WD unlocker) is there but appears as a CD rom.