Hello I have problems with my 12TB My Book Duo, you can not mount on the desktop, use the software that comes with the hard drive (WD Drive Utilities) I see the hard drive connected but I can only check the status SMART and Run quick test of the unit. then I used the Apple Disk Utilities software and it only let me visualize them but I could not perform the full First Aid option.
I hope and you can help me with my case. I attach some images. Thank you