My Book Duo 12TB, can not be mounted on my MacBook Air

[AndyRiver]

Hello I have problems with my 12TB My Book Duo, you can not mount on the desktop, use the software that comes with the hard drive (WD Drive Utilities) I see the hard drive connected but I can only check the status SMART and Run quick test of the unit. then I used the Apple Disk Utilities software and it only let me visualize them but I could not perform the full First Aid option.

I hope and you can help me with my case. I attach some images. Thank you

[asp73]

Hi AndyRiver,

First, it is recommended to check the file format of My Book used in MacBook Air. You may check after changing the file format of My Book in HFS+ file format.