I bought an 8 TB Mybook from Walmart on March 16. Used it once or twice. I only use it as a backup so it is nearly never used. Never play music or open files from it. The other day, it was dead. No power. I tried the power supply from the MyBook I just replaced (that lasted 8 years). Nothing. I checked the WD site and it says my Warranty expired in June (3 months after I bought it). When I go online to buy the same product again, it says there is a three year warranty.
I opened a case with WD support. Three days later to ask me more questions and to upload pictures of the receipt and the label, which I did. They emailed me and asked me to upload the pictures because they were not in the original case (even though I did upload them). So, I sent them again yesterday. They wrote back to inform me that they did not get them again. I told them they did and I can see them attached in the Sent folder. THey are jerking me around and I am not going to take it. I will report them to the NY State attorney general’s office on Tuesday for trying to get out of this. I will never buy WD again if they do not make this right.
