My book 4tb connection at usb 2 speed

I have two My book 4tb drives. One connects as usb 3.0 and the other as USB 2.0. I get the same result using the same USB 3 port and the same cable! How can I fix or update the inferior drive?

Hi @Bmcdo,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: