After “updating” firmware, drive stopped working.
Tech support issued an RMA for “advanced” replacement.
Drive has not been shipped since they are out of stock???
[PS: Prior to getting RMA, I was able to get Windows 7 to see drive in Device Manager, and every now and then it even had a drive letter, but NO data info. Since the drive was new, it had only a few test files (and their backup program)–but I am still curious if there is a way of gettig the drive “back in business”.]