My Book is recognised in Devices and Printers but not under Computer
It passed the Quick and Extended Tests but when I look at My Book 1230 Device
Properties (Events Tab) it shows Device UBSTOR started, configured, not migrated.
All those three events are timed exactly the same
Event Log Error 441 - failure to migrate HDD during install
This is a replacement My Book for a 2 TB which I was told by support staff to return because they believed it was faulty. (It had never worked.)
After LOADS of emails and much stress I am desperate to know what to do but
I don’t want to go to all the hassle of another return and then get another replacement that doesn’t work.
I expected to “plug and use” as I am not a Computer Technician, just a regular computer user that needs to be confident of backups.
- I was told to check the replacement drive on a second computer which had Windows 10 instead of Windows 7 on my main computer
- Eventually I managed to initialise it and then I updated my main computer to Windows 10
- I reattached the drive to my main computer and … miracle … the drive worked and did a complete back up (the only time it has ever worked).
- I had set it to back up continuously but after turning off my computer that night and turning it back on in the morning the
drive was no longer recognised … aaaaargh !!
I am losing all confidence and faith in these drives and have only limited ability but I can’t believe this one is faulty too??
Can anyone PLEASE help me with simple steps.
PS I do not need to recover any data that was saved on the drive a few weeks ago as I have done a lot of work since.
I just want to get the drive working properly