Not sure what Smartware is. When I did the initial backup I believe it was a Microsoft backup utility. Would the WD HD try to use a MIcrosoft backup utility instead of its own program? Bare with me, i’m not hardware or software savvy but can figure things out if pointed in the right direction.
Smartware is a backup program included on some of the WD external drives. It is something you would have to install on your OS. I’ve never use the Windows 7 backup utility. Did you install some software when you had the Seagate?
Can you suggest a software that I can download to manage my backups? I would like something that backs files up real-time and reflects the file structure on my Windows 7 PC.