My Book 2TB USB3 makes my internet slow!

Hi Everyone,

I have had a search around on this site and on the web in general and cannot find anything relating remotely to this.

I purchased the My book a couple of weeks ago and am generally very happy with it, transfer speeds are nice and fast etc etc.

But on trying to use the internet, I discovered that the speed of my connection was stupidly slow. I am on O2 broadband and get at least 6mb at all times, usually at 8 (on an “up to 8mb package”). I racked my brains and tried what I could to fix, then went to the only item of config that had changed, the My Book, on ejecting the drive my internet instantly sped up to its usual speed. I couldnt and cant understand this!

Any hints would be much appreciated, I have included a dxdiag log that should hav eall the info you need, anything else please let me know

Many thanks for your help

Dxdiag log:


System Information

Time of this report: 12/26/2011, 15:55:39
       Machine name: ADAM-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 05/25/10 14:39:27 Ver: 08.00.15
          Processor: Intel® Core™ i7 CPU         930  @ 2.80GHz (8 CPUs), ~2.8GHz
             Memory: 6144MB RAM
Available OS Memory: 6136MB RAM
          Page File: 2231MB used, 10036MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode


Display Devices

          Card name: ATI Radeon HD 5800 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x6898)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_29611682&REV_00
     Display Memory: 3823 MB
   Dedicated Memory: 1012 MB
      Shared Memory: 2811 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: SyncMaster P2450H(Digital)
      Monitor Model: SyncMaster
         Monitor Id: SAM05CC
        Native Mode: 1920 x 1080§ (60.000Hz)
        Output Type: DVI
       Monitor Name: Generic PnP Monitor
      Monitor Model: Panasonic-TV
         Monitor Id: MEIC135
        Native Mode: 1920 x 1080§ (50.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1107 (English)
     Driver Version: 8.920.0.0
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 11/10/2011 03:15:20, 927232 bytes
        WHQL Logo’d: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-2BD8-11CF-6171-6B09BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6898
          SubSys ID: 0x29611682
        Revision ID: 0x0000
 Driver Strong Name: oem76.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.920.0.0:pci\ven_1002&dev_6898
     Rank Of Driver: 00E62001
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled


Sound Devices

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_104383C0&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6037 (English)
      Driver Attributes: Final Retail
            WHQL Logo’d: Yes
          Date and Size: 1/29/2010 06:48:44, 2260256 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_104383C0&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6037 (English)
      Driver Attributes: Final Retail
            WHQL Logo’d: Yes
          Date and Size: 1/29/2010 06:48:44, 2260256 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No


USB Devices

  • USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A36
    | Matching Device ID: usb\root_hub
    | Service: usbhub

Gameport Devices


PS/2 Devices

  • Logitech HID-Compliant Keyboard
    | Vendor/Product ID: 0x046D, 0xC71B
    | Matching Device ID: hid\vid_046d&pid_c71b
    | Lower Filters: LHidFilt
    | Service: kbdhid
    |
  • Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
  • Logitech HID-compliant Cordless Mouse
    | Vendor/Product ID: 0x046D, 0xC526
    | Matching Device ID: hid\vid_046d&pid_c526&mi_00
    | Upper Filters: LMouFilt
    | Lower Filters: LHidFilt
    | Service: mouhid
    |
  • HID-compliant Bluetooth Mouse
    | Vendor/Product ID: 0x046D, 0xC71C
    | Matching Device ID: hid\vid_046d&pid_c71c&col01
    | Upper Filters: LMouFilt
    | Lower Filters: LHidFilt
    | Service: mouhid
    |
  • Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

Disk & DVD/CD-ROM Drives

      Drive: C:
 Free Space: 312.0 GB
Total Space: 500.4 GB
File System: NTFS
      Model: SAMSUNG HD103SJ ATA Device

      Drive: E:
 Free Space: 367.5 GB
Total Space: 453.3 GB
File System: NTFS
      Model: SAMSUNG HD103SJ ATA Device

      Drive: F:
 Free Space: 1522.5 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WD My Book 1130 USB Device

      Drive: G:
      Model: DTSoftBusCd00
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

      Drive: D:
      Model: Optiarc DVD RW AD-5260S ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes


System Devices

     Name: NEC Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\4&CF85AA7&0&0010
   Driver: n/a

     Name: Intel® ICH10 Family USB Universal Host Controller - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_82D41043&REV_00\3&11583659&0&D1
   Driver: n/a

     Name: Intel® ICH10R LPC Interface Controller - 3A16
Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_82D41043&REV_00\3&11583659&0&F8
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_836B1043&REV_13\3&11583659&0&08
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA50&SUBSYS_AA501682&REV_00\4&2F1C4782&0&0118
   Driver: n/a

     Name: Intel® ICH10 Family USB Universal Host Controller - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_82D41043&REV_00\3&11583659&0&D0
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub Throttle Registers - 3438
Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_13\3&11583659&0&A3
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub to ESI Port - 3405
Device ID: PCI\VEN_8086&DEV_3405&SUBSYS_836B1043&REV_13\3&11583659&0&00
   Driver: n/a

     Name: ATI Radeon HD 5800 Series
Device ID: PCI\VEN_1002&DEV_6898&SUBSYS_29611682&REV_00\4&2F1C4782&0&0018
   Driver: n/a

     Name: Intel® ICH10 Family PCI Express Root Port 3 - 3A44
Device ID: PCI\VEN_8086&DEV_3A44&SUBSYS_84181043&REV_00\3&11583659&0&E2
   Driver: n/a

     Name: Intel® ICH10 Family USB Universal Host Controller - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_82D41043&REV_00\3&11583659&0&EA
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub System Management Registers - 342E
Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_13\3&11583659&0&A0
   Driver: n/a

     Name: Intel® 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_82D41043&REV_90\3&11583659&0&F0
   Driver: n/a

     Name: Intel® ICH10 Family PCI Express Root Port 1 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_84181043&REV_00\3&11583659&0&E0
   Driver: n/a

     Name: Intel® ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_82D41043&REV_00\3&11583659&0&E9
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&11583659&0&A2
   Driver: n/a

     Name: Marvell 91xx SATA 6G Controller
Device ID: PCI\VEN_1B4B&DEV_91A3&SUBSYS_84001043&REV_11\4&37C265C7&0&0008
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_84181043&REV_00\3&11583659&0&D8
   Driver: n/a

     Name: Intel® ICH10 Family USB Universal Host Controller - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_82D41043&REV_00\3&11583659&0&E8
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_13\3&11583659&0&A1
   Driver: n/a

     Name: Intel® ICH10 Family USB Enhanced Host Controller - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_82D41043&REV_00\3&11583659&0&D7
   Driver: n/a

     Name: Intel® ICH10 Family SMBus Controller - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_82D41043&REV_00\3&11583659&0&FB
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_836B1043&REV_13\3&11583659&0&38
   Driver: n/a

     Name: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
Device ID: PCI\VEN_11AB&DEV_4364&SUBSYS_81F81043&REV_12\4&18ABAD59&0&00E2
   Driver: n/a

     Name: Intel® ICH10 Family USB Enhanced Host Controller - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_82D41043&REV_00\3&11583659&0&EF
   Driver: n/a

     Name: Intel® ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_82D41043&REV_00\3&11583659&0&FD
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A
Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_836B1043&REV_13\3&11583659&0&18
   Driver: n/a

     Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\4&1B359D48&0&10F0
   Driver: n/a

     Name: Intel® ICH10 Family USB Universal Host Controller - 3A39
Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_82D41043&REV_00\3&11583659&0&D2
   Driver: n/a

     Name: Intel® ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_82D41043&REV_00\3&11583659&0&FA
   Driver: n/a

     Name: Intel® 5520/5500/X58 I/O Hub PCI Express Root Port 2 - 3409
Device ID: PCI\VEN_8086&DEV_3409&SUBSYS_836B1043&REV_13\3&11583659&0&10
   Driver: n/a

The reason why you are not able to find anything online related to this issue, is because is extremely strange. I’ll suggest you to contact WD directly for this.