WD Community

My book 2tb usb 3.0 crazy beahiviour

This drive was working fine, i changed my mother board, using same os from same disc, it wont be accessible. The hard drive is visible in both disk managment and “printers and devices”, but not in “my computer”. Downloaded driver, ed smart, no luck. I use with no problem a seagate one.

The funniest thing, i connect this wd hd to a laptop with windows xp. and it does work. Any ideas? thx

Hello,

If the drive is seen on “Disk Management” then you can try changing the drive letter, also on the lower part of the Disk Management window, look for the disk and make sure it is “online”. If it is showing as “offline” then Right click on the disk in the area that says  Offline , and select  Online

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.