MY Book, 2.5 TB shows that has no space, will not format

I have tried formatting this drive after something occurred that seems to have filled up the drive with something…I cannot see the backups I have been doing,  The only files I can see are the folders for EXTRAS, USER MANUALS, WD SMARTWARE,

autorun.inf, Unlock.exe, Virtual CD Manager.exe, WD Quick Formatter.exe, WD Smartware.exe and What i this.html.

I have tried formatting with the WD Quick Formatter which ran for about 6 hours and said  it was compleded.

I checked the file and it is still completely filled.

I’ve been working with this for days and cannot figure out what is wrong.

I have another 1.5 TB that just stopped working so I went out and bought another 3 TB drive from Seagate that works fine but If I can’t get the WD one going, Seagate will be acquiring a new customer…again!

:manfrustrated:

Hello, the files that you are seeing are from the virtual disk, not the hard drive. Check the link below for the steps to format the my book from the disk management window.

http://wdc.custhelp.com/app/answers/detail/a_id/3865/session/L3RpbWUvMTM1MDMzODEwMS9zaWQvUW9sZTdQOGw%3D