Can anyone please help, telling me the problem with My Passport Essential?
I bought it since 10 days in Malaysia, it is a fresh product (drive was manufactured after June 15, 2010)
I have upgraded to WD Smartware 18.104.22.168, and it works OK, except it can not analyze file types for the WD external drive as it does for my internal HDD, see the below photo:
I am trying to install “WD SmartWare Virtual CD Manager for Windows Web Release-v22.214.171.124”, but installation can not continue as the setup as it asks to press Rescan, as setup is unable to find the WD SmartWare Drive, while in the same drive is already shown on “My Computer”, and I can browse files on it…!
Although I disconnected the drive and reconnected it after 10 seconds as prescribed but I still get the same stupid response, see image :
I did send my problem to WD support more than 3 times, but they are helpless, and some of them is unable to reply in proper English, and unfortunately I can not speak Malay.
See one of the replies I got, and may be you can understand my suffering:
Thank you for your reply.
Open your smartware -> setting -> drive setting -> then choose to enable your virtual CD.
I hope that we have met your expectations today and that you are satisfied with our service. If you have any further questions, please reply to this email and we will be happy to assist you further.”
I followed their advise, but I can not find the option they speak about, see the below image:
Can anyone help … please?