Hi, I am in big trouble. My less than a year old My Passport SSD (1TB) is not connecting to my mac or windows pc anymore… I have another 512GB exactly the same SSD, which works fine (using the same USB-C) cable. Infact, this 1TB disk was also good just a few week ago. Any suggestions? I have close to 800Gb on this SSD drive. I went against my wife to purchase this SSD, considering the I respect I had for WD (now, its fading away)
Any help in this regard would be highly appreciated!
SSD stopped working means you are unable to view the drive on your system. So to deal with this issue what you need to do is just go to the device manager and look for the attached drive. See if it is listed there, once you see the drive do right-click on it and then select the update driver software option. I believe updating drives driver software will make your drive visible again.
Ok. So it is not available anywhere then I would suggest you to use the diskpart command to see if it lists your drive in CMD prompt or not. Just connect the drive and open the cmd and run the diskpart command.
Hey Dear, If your My Passport SSD (1TB) is not connecting to your Mac or Windows PC anymore, there are a few steps you can take to troubleshoot the issue:
Check the cable: Make sure that the cable you’re using to connect the My Passport SSD to your computer is not damaged or faulty. Try using a different cable to see if that resolves the issue.
Check the USB port: Make sure that the USB port you’re using to connect the My Passport SSD to your computer is working properly. Try connecting the drive to a different USB port to see if that resolves the issue.
Update the drivers: Make sure that the drivers for the My Passport SSD are up to date. Visit the manufacturer’s website https://accedii.com/ to download and install any available drivers update.