My Alerts Button Non-Functional On My Cloud Bar

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Please forgive me if this topic has already been asked and answered, but I could not find any relevant hits when searching.

I have two WDC EX2’s, one is the primary target and one is the backup. The first one I brought up has a non-functional alerts button on the blue My cloud bar at the top of the Settings page (The Bell Icon). The button is there, it just will not take a click. As a result old messages cannot be cleared and keep showing up as pop-ups on my Windows machine. Is this a browser cache issue or a EX2 firmware issue?

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The other EX2’s alert button is working just fine.

Thanks in advance.

2

Hi,

Have you tried resetting the unit?

Are you accessing the other drive from this computer as well?
Just is case, try clearing the computer cache.

3

If restart =reset, then yes.

I have cleared the cache with no change in problem.