# My 2TB Harddrive not working properly

**URL:** <https://community.wd.com/t/my-2tb-harddrive-not-working-properly/268002>\
**Category:** My Passport\
**Created:** [June 19, 2021, 2:19am UTC](https://community.wd.com/t/my-2tb-harddrive-not-working-properly/268002 "2021-06-19T02:19:02Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![sveera84](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@sveera84](https://community.wd.com/u/sveera84)\
**Post date:** [June 19, 2021, 2:19am UTC](https://community.wd.com/t/my-2tb-harddrive-not-working-properly/268002/1 "2021-06-19T02:19:02Z")

</div>

Hi all,  
my 2 tb external hard drive after connected to my laptop but it’s not recognised. How can i recover it? is my data lost?

---

<div class="post-metadata">

**Author:** ![Jose2020](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@Jose2020](https://community.wd.com/u/Jose2020)\
**Post date:** [June 21, 2021, 9:56am UTC](https://community.wd.com/t/my-2tb-harddrive-not-working-properly/268002/2 "2021-06-21T09:56:54Z")

</div>

There could be various reasons for an external hard drive to become unresponsive or undetected. It can be a hardware issue or some technical issue in the software.

**Below are the few possible reasons for any drive being unresponsive:**

_1. A Lot of bad sectors_  
_2. Infected File (Virus or Malware)_  
_3. Driver issue_  
_4. Mechanical failure_

**You can try the below options to resolve the issue:**

_1. Run CHKDSK_  
_2. Use an Antivirus & Anti-Malware tool_  
_3. Re-install the drivers_

Here, I recommend you to check the below blog to know the solution for this issue: [https://www.stellarinfo.com/blog/how-to-fix-not-responding-hard-drive/](https://www.stellarinfo.com/blog/how-to-fix-not-responding-hard-drive/)

Hope this will help.

---

<div class="post-metadata">

**Author:** ![oliverpowell](https://sea2.discourse-cdn.com/wd/user_avatar/community.wd.com/oliverpowell/32/15156_2.png) [@oliverpowell](https://community.wd.com/u/oliverpowell)\
**Post date:** [June 30, 2021, 5:16pm UTC](https://community.wd.com/t/my-2tb-harddrive-not-working-properly/268002/3 "2021-06-30T17:16:56Z")

</div>

Hi,

Check your drive in disk management and share what is the status of your drive