Multiple My Book Elite Drives

I bought 2 My Book Elite USB Drives.

I am using(want to use) 1 as a storage drive and the other as a backup drive.  The software is unable to backup the Elite storage drive.

I am able to backup other USB drives just not the My Book Elite.

I emailed Customer Service about this issue, here is their response:

_**Dear Jim,

Thank you for contacting Western Digital Customer Service and Support. My name is George A.

We apologize, this feature is available, but not for another WD drive with the Smartware, if you have a WD external drive without the WD Smartware, you will be able to back it up, or if you have another internal drive as well.

Your suggestion have been forwarded to the development team in charge of your product. You may wish to join, and add to our Community Forums at Our development team reviews the forums on a regular basis, to see the most commonly requested features by our customers.

I hope that we have met your expectations today and that you are satisfied with our service. If you have any further questions, please reply to this email and we will be happy to assist you further.

George A.
Western Digital Service and Support**_

Unfortunately, this forum is really for peer to peer communication.  However, I would recommend that you try to get support to give you more information as to how you may be able to use the drives in the way you are trying to use them.