Multiple Issues + Piss Poor Customer Service

Mycloud EX2 With WD Velociraptor 1TB

First problem is i cant get over 5mb/s transer rate. 

1)Yes im using cat5e.

2)Yes my computer is upto date(even using sandisk extreme ssd)

3)Yes im transfering over a “wired network”

Second Problem is the Myclouds CPU is stuck at 100%

So i decided to read through these forums to find a solution to these two problems and it seems to be a common thing around here with no solution. So i decided to call customer service to only have the CS agent insult my intelligence. He told me that my “mycloud” device isnt going to get any faster because of my router and switch limited to 10/100 and not 10/100/1000. Which we all know is a bunch of **bleep**. If i can transfer a file from my computer to my phone via wifi faster than that. then i know he’s full of **bleep**. Second if i can transfer a file from computer to computer at 60+mb/s then he’s full of **bleep**. Second he tried telling my surge protector is causing my CPU percentage to max out at 100%. ARE YOU FRIGGIN KIDDING ME WD? THESE ARE THE PEOPLE YOU HIRE? PEOPLE WHO HAVE NO PROBLEM INSULTING YOUR INTELLIGENCE. HOW BOUT THIS. IF I DONT GET THIS PROBLEM SOLVED WITHIN 24HOURS OR GET AN APOLOGY I WILL RETURN $4000 IN WD MY CLOUD EQUIPMENT I JUST PURCHASED FOR OUR CHAIN OF STORES. 

Velociraptor isn’t amongst the drives listed in compatibility list -> http://wd.com/en/products/products.aspx?id=1180#tab9

First use a drive that’s compatible AND THEN grumble if it doesn’t deliver.

I understand that it isnt an officially supported drive. But i know multiple people who run the ex2’s and ex4’s with the raptor drives without issues. Not only that, there is thread after thread of people complaining about poor performance using “compaitble” HD’s. Multiple threads of constant 100% cpu usage( my surge protector is not the culprit here sorry.) Its not a UPS backup its a surge protector made by monster. Im returning everything and going for synology(which supports my HD’s) ! Thanx for nothing.

I agree with you – the Surge Suppressor / Power Strip / etc etc thing is just one of the things on their “list.”

It should never have anything to do with it.

I would look via SSH to see which process is soaking up the CPU.   99% odds that’s what’s killing transfer performance – Samba daemons are starving for CPU resources.

jmotyka wrote:

I understand that it isnt an officially supported drive. But i know multiple people who run the ex2’s and ex4’s with the raptor drives without issues. Not only that, there is thread after thread of people complaining about poor performance using “compaitble” HD’s. Multiple threads of constant 100% cpu usage( my surge protector is not the culprit here sorry.) Its not a UPS backup its a surge protector made by monster. Im returning everything and going for synology(which supports my HD’s) ! Thanx for nothing.

I use a WD Red drive on my EX2 and I have none of the issues of these threads you mentioned. But I also have turned media streaming off and am using it for file serving and nothing more, for now. Samba daemon is definitely running on my EX2 (doing a ps shows smbd -D running).

You are welcome.

Cybernut1 

Im happy for you man. Im glad someone has it working correctly. Ive recieved multiple PM’s from people having the same issues. So it isnt just me. Also i would have tried to work my issues out if the CS agent didnt insult my intelligence. Im sorry but that put me over the edge. I have already re-packaged up the one opened “mycloud ex2” and printed the return label and am currectly printing the return labels for all the rest. My money is going to be spent else where. I do not appreciate it when i ask for help and get told by people here and over the phone that the problem isnt the devices that its me. Its like saying “its not the car…Its the loose nut behind the steering wheel” when actually its the car.

jmotyka,

I didn’t disbelieve that you encountered genuine issues. I’m sorry to see you return it. And I never thought EX2 is a perfect product either…I know it has a weak cpu and relatively small aount of RAM…and I know that for now my EX2 is delivering reasonable performance but the minute I turn media streaming and/or iTunes sharing on, that low powered cpu will be overwhelmed…but on the flip side some of those better NAS’ that you’ll be now moving to, will cost twice as much as an EX2…I know, because I did my homework.

I understand you felt frustrated by the silly power strip check, but like someone already said, it isone silly thing they need to check off their list.

I just want to mention one other thing…you may have gotten PM from several folks, but I can tell you there is a troll here who has been frequenting this forum for over a month now, registering under a new name like Small.Vermin, Big.Vermin or LinAdmin before getting banned hours later. If you got PMs from him, then I’d take his PM with a fistful of salt…as I’ve caught him spreading lies on this and another site deliberately. So just wanted to let you know that all that you read here may not be genuine. Some issues like the one you described are indeed experienced by some…but as I said, I don’t have that issue…it could likely be that I don’t have media streaming on.

This is what my device activity looks like when it is idle:

Activity.jpg

Here is what someone posted about a similar issue on EX4…this might be useful to you even though you have an EX2…  http://community.wd.com/t5/WD-My-Cloud-EX4/Warning-Firmware-Release-1-02-36-High-CPU/m-p/724224#M1602

BTW, I only said that you should make your case after you put one of the compatible drives…until then WD can say it could be the hard drive that’s the main issue because you were not following recommended guidelines. That’s all I was trying to say…because your post came across very nasty in tone. Even the thanks for nothing comment wasn’t helpful. Not trying to give you a hard time but just being frank as a fellow user who’s willing to help if I can, when asked nicely.