MS Surface 2 could not remote access WD my cloud

I have a 2TB my cloud all set up and working fine on my surface 2 using the app when I’m at home on my network.  When away from home I can access my cloud through my Nokia lumia 735 also using the WD app.

However, I was away from home for the first time yesterday with my surface using someone’s wifi and I could not get access to my cloud.  The app won’t find it and using the website to login it would find my cloud but wanted me to install Java which obviously my surface won’t let me do.

Is it actually possible to remote access my cloud through a surface 2?

Many thanks for any help


Hi kingflash1982, welcome to the WD Community. The Windows RT OS is not supported to do remote access.