MP4 Playing, or not

Community Archives WD TV Live Hub Firmware
#1

I have an issue with MP4s that I have downloaded. When I add them to WD Live Hub Media Player, the media player tells me that the format is not supported. I have however been happily watching downloaded MP4s (from the same site) for about 6 months. 

Will the firmware update fix this problem?

#2

http://mediainfo.sourceforge.net/en/Download/Windows

Use the app above and paste in the info from the media file from that.

I am guessing here and think your downloads format has changed to 10bit, which the WD does not support.

#3

I’m having the exact same problems with my (old) WD TV Live Plus, they all stem from one particular group (FOV) releasing new mp4 video over the past few weeks. Today I have just discovered that episode 1 from a new season of a show works perfectly, but episode 2 does not.

I have opened both of these files with mediaInfo and they are SO similar I just can;t see why one works and the other does not. Could someone please explain to me why? I’m purplexed

Is it something in the Encoding Settings line?

Episode 1 works perfectly:

General
CompleteName : Episode1.mp4

Format : MPEG-4
Format_Profile : Base Media
CodecID : isom
FileSize/String : 199 MiB
Duration/String : 29mn 54s
OverallBitRate_Mode/String : Variable
OverallBitRate/String : 930 Kbps
Encoded_Date : UTC 2012-10-03 20:57:12
Tagged_Date : UTC 2012-10-03 20:57:12

Video
ID/String : 1
Format : AVC
Format/Info : Advanced Video Codec
Format_Profile : High@L3.1
Format_Settings_CABAC/String : Yes
Format_Settings_RefFrames/String : 5 frames
CodecID : avc1
CodecID/Info : Advanced Video Coding
Duration/String : 29mn 54s
BitRate/String : 809 Kbps
BitRate_Maximum/String : 3 747 Kbps
Width/String : 720 pixels
Height/String : 404 pixels
DisplayAspectRatio/String : 16:9
FrameRate_Mode/String : Constant
FrameRate/String : 25.000 fps
ColorSpace : YUV
ChromaSubsampling : 4:2:0
BitDepth/String : 8 bits
ScanType/String : Progressive
Bits-(Pixel*Frame) : 0.111
StreamSize/String : 173 MiB (87%)
Title : Video
Encoded_Library/String : x264 core 128 r2216kMod 198a7ea
Encoded_Library_Settings : cabac=1 / ref=5 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / fade_compensate=0.00 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=20.0000 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded_Date : UTC 2012-10-03 20:30:26
Tagged_Date : UTC 2012-10-03 20:57:22
Matrix coefficients : BT.709

Audio
ID/String : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format_Profile : LC
CodecID : 40
Duration/String : 29mn 54s
BitRate_Mode/String : Variable
BitRate/String : 117 Kbps
BitRate_Maximum/String : 150 Kbps
Channel(s)/String : 2 channels
ChannelPositions : Front: L R
SamplingRate/String : 48.0 KHz
Compression_Mode/String : Lossy
StreamSize/String : 24.9 MiB (13%)
Language/String : English
Encoded_Date : UTC 2012-10-03 20:30:27
Tagged_Date : UTC 2012-10-03 20:57:22

Episode 2 says non supported format!

General
Complete name : episode2.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 221 MiB
Duration : 29mn 55s
Overall bit rate mode : Variable
Overall bit rate : 1 031 Kbps
Writing application : Peter Bishop

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 29mn 55s
Bit rate : 903 Kbps
Width : 720 pixels
Height : 404 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.124
Stream size : 193 MiB (88%)
Writing library : x264 core 128 r2216 198a7ea
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 29mn 55s
Bit rate mode : Variable
Bit rate : 114 Kbps
Maximum bit rate : 127 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 80ms
Stream size : 24.5 MiB (11%)

Thank you if you can point this out for me.

#4

My apologies I see that this is the hub forum. Still I hope the question is actually generic enough that someone can spot what is different between the two files that causes one to play and one to be unsupported.

#5

http://forums.whirlpool.net.au/archive/1875632

Just googled Wd Live and MP4.

Interesting the post on here saying this, which links your files and theirs.

Some British TV files with constant frame rate (according to MediaInfo) don’t work either. The only consistent feature for me so far of non-working MP4 files is that they have “Writing Application: Peter Bishop” and are missing any Encoded Date and Tagged Date data fields.

#6

Thanks indeed for the reply.

I indeed have seen that discussion already (google led me there too) and indeed as you mention all the files I have problems with have the “Peter Bishop” tag.

A lot of searching on that topic has not brought any successful outcome. The obvious solution would be to not download a video from the FOV group anymore, but unfortunately there are no other options for the particular show I am interested in.

Still hoping someone will notice something simple that we can sneakily edit with a hex editor or something and get these files working!

Thanks.

#7

The Hub would never see this text, so think you will have to re-encode to get them to work.

On a seperate note you do understand that these groups and files are piracy, so maybe you need to watch what you are saying. :slight_smile: