Moving home and changing Internet


I use my “My Cloud EX2 Ultra” as a backup for all my work files.
In a week or so I’m going to leave my current house and I need to use the NAS as soon possible.
What should I do in order to use it in the same way I’m using it now without loosing the files?
Internet provider and router will change, is there any procedure to follow to make this transition from my old home to my new one as smooth as possible?


Hi, I did it just two weeks ago, the same thing.
It was easy, just I had to replicated the same old IP for my NAS in my old installation router to the new one as a static IP.
In addition, as the gateway of my old router was different than my new one’s, I had to change it as well so that it was the same than in the old one.

I hope this helps

Hi Miguel,

thanks a lot for your answer.
Can you expand a bit more how to do that? It would be really great if you can!



First you have to look up the ip settings of your old router so that you know the ip address of your wdmycloud ex2.

Second, connect you wdmycloud to your new router.

Third, you have to setup the same ip address as a static ip address in your new router for your wdmycloud. In that point, you will have to setup the same gateway if it’s needed.


Hi Miguel thanks a lot for your time.

I also contacted the WD Support and it was even easier.
I just needed to connect it to the new router and then do a soft reset (pressing the reset button for 4 second).

This way the device enters the standard DHCP mode. That’s it! Now I can access it same way as before, even through network mapping that I created in the past to get access on my explorer.


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Wait, but can NAS be used offline? I thought it only works via a WiFi provide. Correct me if I’m wrong. I was just reading through the comments, and what Miguel is suggesting makes sense to me. By the way, you can also use a VPN to change your IP address. If you don’t have one, I could give you mine, if you wish. Regarding relocating, I’m moving out soon, and I’m looking to hire a reliable and affordable moving company. So, it would be great if you could share with me which moving services you used.

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Make sure UPNP and SMB1 are turned on in Windows. The rest should be transparent.

When I moved with my family to a new house, I also had problems transferring my computer. Of course, on the advice of experts, I made backups to not lose all the data from the device. When I had already stopped at the choice of a realtor in the company, the experts, among other things, gave me some recommendations for the transportation of computer equipment. For example, the hard drive is the most vulnerable thing in a system. It can be removed and put into something soft, like “sprinkle film” or a piece of foam rubber. The monitor should also be covered with something soft, and make sure that nothing rests against it at sharp angles in the matrix area. The most important thing is to make sure that all the contents are well stowed and secured so that they do not wobble and nothing can bump when you shake them.

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