I have used a new 1T My Passport with Smartware with my window Vista computer (32 bit) to back it up. I used both the Smartware backup as well as dragging files directly. I then upgraded my computer from Vista OS (32 bit install) to Windows 8 (64 bit install).
Now, the MyPassport is not recognised by my Windows 8 computer as well as other computers I have in my home (with Windows XP 32 bit). Other MyPassports I have are recognised so the problem is not with the computer I assume.
When I connect it I see the light and hear humming, but it is not installed or recognised in the DiskManagement or by the File explorer.
Any help will greatly be appreciated.