Moving files back to my PC

I guess I am doing something wrong. I have been trying to move some files back to my PC and every time I try they are zipped and a lot of them have failed because of an unspecified error. Why are they zipped and why can’t I just move them back to my PC with out all of the problems?
Thanks for any help.
Bob

Hello,

How did you moved them to the My Cloud drive? Did you use a backup software?

No, I just dragged and dropped them from my PC to the drive folder on the nas.

Are you using the Windows Explorer for this or the Web Interface?

I am using the web interface that WD uses.

Ok it’s better you try it with the windows explorer.
Navigate to: \IP-ADDRESS