Moving files back to my PC

I guess I am doing something wrong. I have been trying to move some files back to my PC and every time I try they are zipped and a lot of them have failed because of an unspecified error. Why are they zipped and why can’t I just move them back to my PC with out all of the problems?
Thanks for any help.


How did you moved them to the My Cloud drive? Did you use a backup software?

No, I just dragged and dropped them from my PC to the drive folder on the nas.

Are you using the Windows Explorer for this or the Web Interface?

I am using the web interface that WD uses.

Ok it’s better you try it with the windows explorer.
Navigate to: \IP-ADDRESS