Thanks for posting that, this is the first real interaction I have seen from Western Digital on this problem, if (when) my drive fails again I may try some of the procedures you outlined.
My drive has now been active without a shutdown/hang up for 6-days!! That is a new all-time record for the MyCloud Drive. I have a MyBook drive (same size) on the USB connection and so far the Setpoint (backup) function seems to be working fine (for 6-days).
Here are the things I did to get the drive working:
20-second reset (hold the reset button for 20 seconds)
Designated a static IP address on my router and on the My Cloud drive
Disabled the drive sleep function
That is all that I did and the drive is working fine now (at least for 6-days and that is a record for this thing), it took 13-days of working and digging through blogs before I enjoyed the first 24-hours of non-stop operation. I am still not convinced it is a stable data backup system and I am using other backup devices in tandem just in case this thing fails again.
Our business does not store huge photo/video files and we do not use streaming this is simply a business data backup for networked PCs. Currently we have less than 3-GB of data on the drive. I cannot imagine the problems the high volume graphics folks are having.
Won’t be long before I exceed my 30-day return policy and I am sure WD will drag this out way beyond that so I am stuck with the drive might as well see if it is possible to get it working.
I am certainly happy that I did not buy the high end WD solution, I was looking at their 4-disk RAID box roughly $800.00 with four 3-TB drives, I would hate to think I would lose $800.00 on inferior hardware, $180.00 on the MyCloud Drive is bad enough.
3-TB – P/N WDBCTL0030HWT-00
Firmware: WDMyCloud v03.03.02-165 : Core F/W (Up to date/current)
mac_address= (Omitted by choice)
device_description=“WD My Cloud”
timezone=(Omitted by choice)
email_recipient_0=(Omitted by choice)
auto_fw_update=“disable 0 3”
USB Connected Drive
Western Digital My Book