What type of smartphone are you using ? Is it an iOS device or an Android device? Normally if the app is not available on the store anymore, as long as you have it installed, it could still work, however I do not know if when the app is retired the service will not work, and if it does still work i would not know for how long.
At this time, I know of no new features being incorporated in the current My Cloud app. That doesn’t mean that there won’t be in the future. My recommendation is to post it as an idea in the Software Ideas’ board.
Honestly, I’m not arguing. I was just trying to clarify why they may not be able to just update the software. Also, I can completely see your point of view. That’s why I said to post the feature request to our idea board. We actually push the ideas, once they gain traction with other users, to the product teams.
I wasn’t saying “Tough,” I was just saying it is now out of our hands - that is resurrecting WD Photos. I’ll try to be more clear next time.
Whilst I understand that you’re not in charge of product development, I guess you’re the nearest we’ve got to representation from WD on this forum (you’re the ‘Community Manager’, right?), so I suppose I take you as something of a spokesman for the company. Your comment suggests that you’ve ‘gone native’ to some extent…
I’m sorry, I was never meaning to speak outside of what I already posted in regards to WD Photos. But, I do appreciate you taking the time to tell us what you think and I will be sure to pass along your feedback.