Mobile app will not let me sign in

Hi, I set up the mycloud unit and downloaded the android app to my phone, however when i try to login, I keep getting this message

Login error. Please enter the correct password


Any assistance would be much appreciated.

When lauching the dashboard on the pc and entering the same password, it works so its just the mobile app for some reason

 Hi and welcome to the WD community.

The login that the app is promptinng you is for the account of for  a user that you have on your unit?

To test, try and disable the password from your user and see if the app does not give you this error. Then try to setup a passwrod again and try to use the app.